FAQs

How can I contact ZeroPost?

You can email us at info@zeropost.com where our customer service team will be happy to assist you with any questions or concerns.

Do you ship worldwide?

Yes, we ship worldwide.

Where do you ship from?

We ship from Hong Kong.

Can I change or cancel my order?

As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. Requests made after this time may not be accepted.

Once your order is received, you may request a return according to our return policy.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) 

When will my order be processed?

All orders are handled and shipped from our warehouse. Please allow additional time for order processing during holidays or promotional periods.

Orders are processed Monday through Friday and typically within 1–3 business days from the order date.

Please note that we do not process or ship orders on weekends.

How long will it take to receive my order?

Orders typically arrive within 5–10 business days, depending on your location.

What if I don't receive my order?

If you do not receive your order within 20 days after shipping, please contact us and our support team will assist you.

Will I be charged customs or taxes?

Prices displayed on our website are listed in US Dollars. Depending on your location, you may be responsible for any applicable import duties or taxes required by your local customs authority.

How do I return an item?

To request a return, please contact us at info@zeropost.com and our team will guide you through the return process.

What if the item I received is incorrect, damaged, or defective?

Please contact us as soon as possible if you receive an item that is incorrect, damaged, or defective.

Include the following information:

- Your order number

- Photos of the item

- A short description of the issue

Our support team will review your request and work to resolve the issue.

When will I receive my refund?

Refunds will be issued to the original payment method used during purchase.

If you paid with a credit or debit card, refunds are typically processed within 7–10 business days after the returned item is received or the cancellation is approved.

If you do not see the refund posted to your account, please contact your bank or card provider, as processing times may vary.